FREQUENTLY ASKED QUESTIONS
INTRODUCTION
We’ve curated a list of frequently asked questions for your convenience. If you have other questions, feel free to email our studio manager at doriengray1@gmail.com
Q: Do you deliver every image you shoot?
A: No, we do not. We eliminate duplicate images, test shots, missed focused shots, shots with bad expressions and other images that may dilute the overall product delivery. For example, because we shoot with low apertures, sometimes we take a few extra shots to make sure we have the perfect focus. We don’t expect you to have the expertise or the time to zoom into each image to select the one with the sharpest focus, so we spend hours doing that on our end. In another example, candid laughs and emotional tears are some of the best images from the day. Unfortunately, they can also yield some unflattering facial expressions. We might snap a few extras of any of these moments to make sure we have a great shot with the ideal expression for the moment. With our expertise of processing millions of images each year, we may eliminate ones that we feel are duplicates and only deliver the best one.
Q: Have you shot at my venue before?
A: We have shot at tons of venues, so there is a good chance that we have. However, if we have not, we will get to the venue early on the day of and be sure to perform a thorough walk-through to scout out the best photography locations. We also do extensive online research prior to your big day!
Q: Which photographer will be shooting my wedding?
A: Typically, the photographer you meet with will be the photographer for your engagement session and wedding. You may request to meet with a specific photographer; otherwise, we’ll make the decision based on personality, availability, language abilities, and your referral. For example, if Chris shot the wedding of your friend who referred you to us, he would likely be the one meeting with you.
Q: Does your studio do headshots, individual portraits, family portraits, newborn shoots, commercial photography, or other types of photography?
A: Yes, we have experience in many fields of photography. Feel free to contact us.
Q: What is your photography style?
A: The Haus of Grey Photography team is acclaimed for developing a unique style of wedding photography that is deeply rooted in wedding photojournalism while influenced by fine-art and fashion photography. We love using creative lighting, unique perspectives, angles, compositions and artistic post-production refining to bring out our clients personalities and beauty while telling their wedding story. We pride ourselves on not just being photographers, but rather artists creating unique and expressive imagery. To see examples of our quality and style, please visit our Portfolio as well as our Blog.
Q: My venue is very dark. How does your studio handle these situations and can I see samples?
A: We have shot in the darkest of dark chapels and reception halls so no need to worry! If the situation allows, we will set up additional lighting to ensure we get focused pictures. Some chapels do not allow for flash photography; and for that reason, we shoot on camera’s with superb low-light performance and lenses with low apertures.
Q: How do I get my wedding published on other wedding blogs or magazines?
A: Click Here for a list of our favorite wedding blogs and their instructions for submission.
Q: What is the difference between advanced and custom; and why are there additional costs for a custom retouch?
A: Advanced post-production includes touch-ups such as removal of blemishes, removal of bags under eyes, removal of fly-away hairs, etc. On the other hand, custom post production is anything that requires extensive, custom work in Photoshop such as removing entire objects from the scene, changing the size and shape of body parts or other objects in the scene, adding objects to a scene and other custom work. We charge hourly for the custom post-production as the time required ranges depending on the complexity of the project. Please contact our studio manager for a quote for custom post-production.
Q: What happens if we go over the contracted amount of time?
A: We understand that not everything goes as planned during a wedding. We never pack up before the contracted time, and moreover, we’re not leaving on the dot when the contracted time is up. Instead, we will ask you at the end of your contracted time whether or not you would like to extend. If you would like us to stay, we will charge the rates specified in your contract rounded to the closest 30-minute increment.
Q: I’d like you to Photoshop our name and date into the save-the-dates, is that included in the package pricing?
Custom save-the-date images are priced at $250 per image and can be added on to any package through our website.
Q: How do I get started on my engagement album?
The Engagement Album Design Process is outlined here: TBA
Q: Do you provide the digital negatives after the shoot?
A: Yes we do. All of our packages come with Full Resolution image download.
Q: Do you back up our images? How can we ensure that our images won’t be lost?
A: We have never lost an image from a wedding due to the following backup workflow for each our events:
During the event, we shoot on two cards at the same time. This instantly creates a backup of every image in the camera. Afterward, we separate the primary cards from the backup cards, should anything happen to one set. We then back up the images to a local server set up, as well as copy them to an offsite hard drive. At any given point before delivery of the images, there are two copies of the files in separate locations.
Q: Does your studio provide videography services?
A: Yes. To see examples of our videography services, click here
Q: How many images do you deliver on the image download?
Whatever it is, the way you tell your story online can make all the difference.
Q: Can I see a full event from start to finish?
A: Of course you may! We pride ourselves on the consistency of our work. We understand all photographers post their best shots from each wedding on their websites so it’s hard to determine how well he or she will perform on the wedding day. That is why we encourage all of our potential clients to view full events from all photographers they meet with to see how well the photographer performs throughout the day.
Q: Do you touch up all the images in our image download?
A: Yes we do. Every image we deliver is post produced with our unique signature style of post-production. This involves color correction, exposure adjustment, selective black and white processing, clarity adjustments, tone-mapping, and other corrections. Many photographers will not post produce any images, or will only post produce “select” images from your wedding. This means that you may have pictures that are too dark, have strange skin tones or other common photography flaws.
Q: I have downtime between events on my wedding day. Will I be charged for that downtime?
A: For a variety of reasons, we have to charge for the time in between events. The fact is, we’re never truly resting during the day, whether we’re backing up images, setting up for the second venue, traveling to the second location, taking venue shots, or making up for lost photo time because of unforeseen wedding day delays. In many cases, we use that “downtime” to take you and your significant other out for a photo session or more family portraits.
Q: When should we do our engagement session?
A: We encourage you to do your engagement session as soon as possible. The latest we suggest is at least 10-12 weeks prior to the wedding date due to the time necessary to post produce each image and complete your product order(s).
Q: When and where can we view our engagement pictures?
Your engagement session images will be completed no more than 2 weeks after the date of the shoot. If you require the images to be completed prior to 2 weeks after the date of your shoot, a rush edit fee of $250.00 will be charged.
Q: How many images do we get in our wedding day album?
A: Our signature Haus of Grey album contains up to 50 images. If you’d like to add more images, you are welcome to do so for a small fee per additional image.
Q: How do I get started on my wedding album?
The Wedding Album Design Process is outlined here: TBA
Q: How many hours do you suggest we set aside for wedding day photos?
A: Take a look at our Ideal Wedding Photography Timeline to see a detailed breakdown of how much time you would need to have set aside for your wedding photos.
Q: Can we schedule our engagement session for the weekend?
Because most weddings occur on weekends, we typically do not shoot engagement sessions on weekends. If you can only do your engagement session on a weekend, we can tentatively schedule your engagement session on a weekend, however, if a wedding is scheduled for that weekend, later on, we will have to reschedule your engagement session. There will also be an additional charge for weekend engagement sessions because the few weekends we have free, we spend with our families. We also like to shoot on Sundays because locations are typically less crowded.
Q: How long does it take to get my sign-in book?
The sign-in book takes around 6 weeks to print after the order is submitted. As with the album, the time it takes to get the order ready for print depends on how quickly you respond to our instructions and how many changes you request.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
Q: Do you do destination weddings? What additional fees are associated with destination weddings?
A: While The Haus of Grey is based out of Atlanta, GA, we serve clients all around the world. Our destination wedding photography packages include the cost of travel and reasonable accommodations (check out our destination wedding FAQs here). Because of our frequent trips to the San Francisco Bay Area, special, lower rates may apply depending on the specific circumstances. Contact us by clicking here.
Q: What if I lose my images?
A: There is a $100 replacement charge for additional downloads after the event has been archived. We strongly suggest you make at least one copy of the download when you receive it from us.
Q: What if we exceed our contracted time for our engagement shoot and/or wedding day coverage?
A: Standard rates apply for overtime. Overtime is billed at the rate of $300/hour per Master Photographer and $200/hour per Associate Photographer.
Q: Can I add more images to my album?
A: Extra images beyond what is included in your package can be added for an additional cost. Refer to our album designer for more information!
Q: Do you provide partial day coverage?
A: We typically do not provide partial day coverage on weekends. On weekends, we only accept partial day coverage from elopement clients or through all-inclusive collections that require at least 4 hours of coverage or have a budget of $1,500.00 and above.
Q: Do you shoot Quinceaneras, Debutants, Bar/Bat Mitzvahs, or Corporate Events?
A: Yes. These are all considered ‘event photography.’ We have chosen to focus and excel at wedding and event photography, and we would love to cover your celebration.
Q: Is there a style or quality difference among the photographers?
A: No. We take every measure to ensure consistent style and quality among our photographers. We have developed the unique style you see in our work over the years. Each shoot is reviewed to ensure our quality and style are consistent. All mistakes, no matter how minor, are scrutinized by the team. We trust that the quality and style of photography you receive will be consistent. However, we do tailor our shooting style and techniques to our client requests. For example, some clients may prefer a light and airy look while others may prefer dramatic lighting and shadows.
Q: Do you shoot in JPEG, Small Raw, or Large Raw?
A: We shoot all of our images in Raw.
Q: How many images do you typically deliver from an engagement session? From a wedding?
We typically deliver anywhere from 50-70 images per 3-hour engagement shoot and for a wedding, we typically deliver 60-80 images per hour. Keep in mind these numbers may increase or decrease depending on the flow of the day and the number of events/activities needing to be captured.
Q: Why do we need to charge for additional coverage?
A: We’ve dedicated the entire day to your wedding, so we won’t be racing off to catch other plans that evening. However, we need to charge for additional coverage primarily because there are costs of having the team stay for additional hours. The shooters and lighting assistants all require additional compensation. Furthermore, the additional photos taken will need to be post-produced which adds to our overall costs.
Q: How long does it take to get my album?
As with our other products, production times vary. However, you can typically expect to receive your album 4-6 weeks after placing the order. The process prior to placing the order varies in duration depending on how quickly you respond to the instructions for the album design as well as the number of changes you request after the initial designs. Some brides complete this within a month or two; others take over a year.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
Q: What rights do I have to the digital prints?
A: You have the right to reprint images whenever you want. However, you may not sell your images for profit or publish your images without the written consent of The Haus of Grey Photography.
Q: When can we expect to see our photos from our engagement session?
A: Post-production for engagement sessions are completed 1-2 weeks after the date of the shoot. If you require the images to be completed prior to 1-2weeks after the date of the shoot, a rush process fee will be charged.
Q: How long does it take to get my prints?
Product creation times vary, however, print orders will generally be completed within 4-6 weeks after the product order is submitted.
Similar to the post-production process, if you require rush processing, a fee of $250.00 will be charged. Additional fees for rush shipping may also apply.
Q: Do you provide the RAW files from my engagement session and/or wedding day?
A: Each of our packages comes with a full resolution image download. However, we typically do not provide RAW (unprocessed) files from our shoots because we believe in delivering a finished product. In fact, we’re often shooting with the end (post-produced) product in mind. However, on occasion, we may provide RAW images along with our post-produced JPG’s for an additional fee and restrictions.
Q: What type of camera/equipment do you use?
A: Click here to view our Photography Equipment
Q: How do I reserve you for my date?
A: All dates are reserved once we receive your signed contract and deposit.
Q: If we cancel the wedding, will we receive our retainer fee back?
A: Unfortunately no. Retainer fees are used to reserve your date. Once we’ve reserved your date, we do not accept new clients for your date.
